Help
Shipping
- Immediate shipping: for all the books that Bisturi has in stock.
Urgent orders: 3 to 4 business days.
Additional charges are at the expense of the customer.
The possibility of placing urgent orders must be checked on a case-by-case basis, as it depends on the supplier. Please send us an email if you need the order urgently.
- For out of stock books the times of delivery are the following, according to the publisher or distributor origin:
Portugal - 1 to 4 days
Spain - 8 to 15 days
France - 30 days
United Kingdom - 15 days
USA / Brazil - 45 days
Rest of Europe - 30 days
Rest of the world - 60 days
Note: These delivery times are only valid if the supplier has stock availability. Exceptions are stock outages at the publisher, books not yet published, books pending re-edition or new editions, transport strikes, Christmas and New Year periods, holidays and natural accidents in the country of origin.
Deliveries
| Continental Portugal | €3.80 (variable depending on the books ordered) - free delivery for orders over €100. |
| Madeira and Azores | €7.00 - free delivery for orders over €100. |
| European Union, Switzerland, USA, Brazil and PALOPs (Angola, Cape Verde, Guinea-Bissau, Mozambique and São Tomé and Príncipe) | €25.00 |
| Collection at the Lisbon store - Rua Melvin Jones 6A | Free |
- The delivery address must always have someone available to receive the order between 9:00 am and 6:00 pm. It is not possible to ask for an exact time for delivery, these times are the responsibility of the carriers.
Payment Methods
Stripe: this system allow payments via credit or debit card.
EasyPay: this system allows payments via Multibanco, MBWay and Credit Card.
Bank Transfer: Please transfer the amount to the IBAN indicated in the order details.
Returns and Refunds
- Books with printing defects or receiving the wrong book: you have 90 days after delivery to inform us and there is no cost to the customer.
- Books resulting from customer dissatisfaction or deception: you have 14 days after delivery to notify us and is subject to payment of transport costs.
- In any case, you may be entitled to exchange the item received for other items or to a refund of the amount paid, depending on the customer's preference.
- Returns can be sent to our headquarters.
- The user may exercise his right of free withdrawal under the terms of the Decreto-Lei n.º 24/2014, February 14.
- For any of the above requests, send an email to info@bisturi.net to start the process.
Cannot find what you are looking for?
Send an email to info@bisturi.net if you do not find the product you are looking for.
In the email, you should tell us your name, your email and provide as much information as you can regarding the product you are looking for (ISBN, authot, publisher, etc.).
Your request will be answered to the email you indicated, as soon as possible.
In the event of a dispute, the consumer may use:
Center of Arbitration of Consumer Conflicts of Lisbon
More information on Consumer Portal www.consumidor.pt