Taking into account the decreed confinement period and the consequences of Brexit imports from the United Kingdom, there may be delays in the normal delivery times for orders.

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  • Immediate shipping: for all the books that Bisturi has in stock.
  • Urgent Orders for not in stock books: 3 to 4 days.

    Depending on the supplier. Additional costs may aplly .

  • For books out of stock the time of delivery are the following, according to the publisher or distributor origin

Portugal - 1 to 4 days

Spain - 8 to 15 days

France - 30 days

United Kingdom - 15 days

USA / Brasil - 45 days

Rest of the Europe - 30 days

Rest of the world - 60 days

Note: These delivery times are only valid if the supplier has stock availability and do not predict non published books, pending or re-editions, transport strikes, holidays, vacations or natural disasters.

Mail (worldwide) Variable cost, depending on ordered books and delivery address
Logistics company (Portugal; Deliveries between 9:00am and 6:00pm each day) 5,00 Euros
Free pickup at our store in Lisbon - Rua Melvin Jones
0,00 Euros
  • To deliveries via CTT (National postal office) an e-mail is always sent confirming the sending of the order and the postal registration number the day after the item has been sent. In the case of books’s not arriving on time, the customer should go to the local Mail Office to localize the order.
  • To deliveries via Logistics company, the customer can only place orders to an address where there is someone to personally receive the order between the hours of 09:00am and 06:00pm. Observations: It is not possible to schedule an exact hour for the delivery of the order which will be delivered between 09:00am and 06:00pm.

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Bank Transfer:

IBAN: PT50003300004537806867805

BIC/SWIFT: BCOMPTPL

  • In the case of defective items there is no cost or time limit for the customer.
  • In the case of a customer error in the order or non satisfaction with the product the customer has 14 days to return the item in question and must pay the postal costs.
  • In either case, the return of books may give the customer the option to exchange the item or request their money back.
  • Returns may be sent to our headquarter.

In the event of a dispute, the consumer may use:

Center of Arbitration of Consumer Conflicts of Lisbon

www.centroarbitragemlisboa.pt

More information on Consumer Portal www.consumidor.pt