• Immediate shipment: of every book with stock.
  
  
• Urgent Orders:: 3 to 4 days
  Depending on the supplier
  Additional costs on the client.
  
  
• For books without stock the times of delivery are the following, according to the publisher or distributor origin

Portugal - 1 to 4 days		USA / Brasil - 45 days
Spain - 8 to 15 days		Rest of Europe - 30 days
France - 30 days		Rest of World - 60 days
United Kigdom - 15 days

Note: These delivery times are only valid if the supplier has stock availability and do not predict non published books, pending on re-editions, transport strikes, holidays, vacations or natural disasters.

• With deliveries via CTT (National postal office) an e-mail is always sent confirming the posting of the order and the postal registration number the day after the item has been posted. In the case of books’s not arriving on time, the customer should go to the local CTT to localise the order.
  
  
• With deliveries via SEUR, the customer can only pace orders to an address where there is someone to personally receive the order between the hours of 09:00am and 06:00pm. Observations: It is not possible to schedule an exact hour for the delivery of the order which will be delivered between 09:00am and 06:00pm.
  
  
• With direct deliveries, Bisturi will confirm in advance with the customer the delivery date.

• Stores
  Cash, Cheque, Electronic Payment or American Express
  
  
• Internet
  Cheque, Bank transfer, Delivery Charging

• In the case of defective items there is no cost or time limit for the customer.
  
  
• In the case of a customer error in the order or non satisfaction with the product the customer has 15 days to return the item in question and must pay the postal costs
  
  
• In either case, the return of books may give the customer the option to exchange the item or request their money back.
  
  
• Returns may be made in any store or sent to Rua Helena Félix 7 B, 1600-121 Lisboa.